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Refund Policy

Refund Policy
Effective Date: July 25, 2025
Phone:+234 07013785309

08068365079
Email: support@ariariainternationalmarket.com.ng
Website: www.ariariainternationalmarket.com.ng

At Ariaria International Market Online, we are committed to ensuring customer satisfaction and building trust between buyers and vendors. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • The item received is damaged, defective, or significantly different from its description.

  • The item was not delivered within the agreed timeframe.

  • The order was canceled before shipping.

  • The vendor failed to fulfill the order.

2. Non-Refundable Cases

Refunds will not be approved if:

  • The item was delivered in good condition but the buyer simply changed their mind.

  • The product was used, tampered with, or damaged by the customer.

  • The return window has expired.

  • The product is a non-returnable item (e.g., perishable goods, health & hygiene items, etc.).

3. Return and Verification Process

  • Buyers must submit a refund request within 48 hours of receiving the item.

  • All refund requests must be accompanied by clear photos or videos showing the issue.

  • Our team will verify the complaint before authorizing a refund or return.

4. Refund Timeline

  • Once approved, refunds are processed within 7–14 working days.

  • Refunds will be made to the original payment method or as store credit, depending on the situation.

5. Shipping Cost

  • If the error is from the vendor or platform, we will cover the return shipping.

  • If the return is due to customer error, the customer may bear the return shipping cost.

6. Order Cancellation

  • Orders may only be canceled before shipping.

  • If the item has already been dispatched, cancellation is no longer possible and a return must be initiated instead.

7. Vendor Compliance

All vendors on our platform are required to comply with this refund policy. Non-compliance may result in suspension or removal from the platform.

8. Contact Us

If you have a refund issue or need help, please contact our customer support team:

Email: support@ariariainternationalmarket.com.ng
Phone:+234 07013785309

08068365079